Refund Policy
At Josie & The Threads, we want you to feel confident and beautiful in every piece you purchase. If something isn’t quite right, we’re happy to help within the guidelines below.
Return Window:
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
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Unworn
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Unwashed
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Unaltered
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Free of stains, odors, or damage
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With all original tags attached
Returns that do not meet these criteria may be denied.
Non-Returnable Items:
The following items are final sale and not eligible for return or refund:
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Sale or clearance items
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Gift cards
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Accessories (including jewelry, hats, handbags, etc.)
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Intimates, bodysuits, or swimwear
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Any item marked “Final Sale”
Refunds:
Once your return is received and inspected, we will notify you of approval.
If approved, refunds will be issued to your original payment method.
Please allow:
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5–7 business days for return processing
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Additional time for your bank or credit card company to post the refund
Original shipping charges are non-refundable.
Return Shipping:
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or stolen return packages.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at:
Include:
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Your order number
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Photos of the item and packaging
We will review the issue and make it right as quickly as possible.
Exchanges:
We do not process direct exchanges at this time.
If you would like a different size or item, please return your original purchase (if eligible) and place a new order.
Order Cancellations:
Orders are processed quickly and cannot be modified or canceled once placed.
Contact Us:
For questions about returns or refunds, please contact:
Josie & The Threads
Info@JosieTheThreads.com
Saint Johns – Florida
As a small, women-owned business, every order truly means so much to us. Thank you for supporting local and shopping with Josie & The Threads 🤍
Effective Date: February 2026